Cancellation, Late Arrival and No-Show Policy

We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24-hour notice for cancellations or rescheduling. If you do not show to your scheduled appointment time, or reschedule within 24 hours of your scheduled appointment time, cancellation fees will apply according to our policy below:

Canceling less than 24 hours

prior to your appointment will result in a charge equal to $25 of the reserved service amount. Please note, we do not offer refunds on cancellations within the 24-hours’ notice period.

Appointments

made within the 24-hour period, that are canceled less than 4 hours prior to the reserved appointment time will be subject to a fee of 50%.

No-shows

will be charged 100% of the reserved service amount.

Late Arrivals.

Depending on our schedule, late appointments may not receive the full session time allotted for the treatment service booked. Full payment will be required for the original time booked. If an emergency arises, please let us know as soon as possible so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and your therapist may make an exception to the above policies on those rare occasions. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that opening. Massage for Life policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clients. Thank you for viewing our policies and criteria.

Ethics Policy

Therapeutic Massage is strictly non-sexual. If the client pressed interest in sexual massage, the therapist will terminate the massage immediately and full payment will be required for the booking.

Appointment Confirmation

As a courtesy, you will receive a text reminder 1 day prior to your scheduled appointment. It is your responsibility to remember your appointment dates and times in order to avoid late arrival, missed appointments and cancellation fees.

Refunds

Massage for Life has a no refund policy on services completed. We offer complimentary fixes within 7 days of the service completion pending approval of each individual massage therapist.

I acknowledge

that I am not including any protected health information (PHI) in my inquiry. I understand that any such information should be presented in person or securely over the phone with my health care provider. PHI includes, but is not limited to, any information that relates to 1) the past, present, or future physical or mental health or condition of an individual, 2) the provision of health care to an individual or 3) the past, present, or future payment for the provision of health care to an individual that identifies the individual or with respect to which there is a reasonable basis to believe the information can be used to identify the individual.